Published: Fri, December 07, 2018
Industry | By Jeannie Evans

Ericsson software glitch affects telecoms in 11 countries

Ericsson software glitch affects telecoms in 11 countries

"This remains our priority and we apologise to our customers for any inconvenience".

The Swedish equipment maker, which manufactures much of the backend gear in the world's cellular networks, said today the outage was down to an expired certificate in an earlier version of its management software that was in use by a number of European telcos.

"We'd encourage you to use Wi-Fi wherever you can and we are really sorry".

The outage kicked off around 4.45am this morning, with services that rely on O2's network also suffering as a outcome. They're now working hard to resolve the issue so we would imagine it won't be too long before its back up.

'A statement reads: "The network issue we are now experiencing remains a top priority for us and we are working as quickly as possible to fix the issues".

At 1:39 pm on Thursday, December 6, 2018, the SoftBank Network Center detected software's malfunction in all of the packet switching machines manufactured by Ericsson, which are installed at the Tokyo Center and the Osaka Center, covering mobile customers nationwide. The machines have been covered up until the issue is fixed.


In an online statement, O2 said: "We are aware our customers are unable to use data this morning". In Japan, the firm suggests 3G networks kicked in to partly compensate for the 4G issues, though the same could not be said for the UK.

With O2 United Kingdom and Softbank customers being thrown back to the 90s after a network outage, reports have emerged suggest Ericsson was the root cause.

Some 25 million people are on the network, and the outage also affects O2 subsidiaries Lycamobile and GiffGaff.

Computing will update this story as soon more news comes in.

By April, Ericsson has predicted that there will be six mid-band 5G smartphones, to be followed by two or more mmWave 5G smartphones by July.

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